Functional Analyst Odoo
Advised SME clients on system configuration and functional workflows across Odoo Sales, CRM, Purchase, and Inventory modules. Investigated and resolved functional anomalies through root-cause analysis and configuration adjustments to maintain business continuity.
Delivered end-user coaching and training to support product adoption and reduce recurring support needs. Supported system upgrades by assessing impacts on workflows and data integrity, and transformed user feedback and friction points into prioritized functional requirements and user stories for product teams.