I am a results-driven Sales and Account Management professional with more than eight years of experience across B2B sales, e-commerce, insurance, higher education, and client services. I specialize in building trusted client relationships, identifying new business opportunities, and converting leads through a consultative sales approach.
I have managed the full sales cycle, from cold outreach, lead generation, and prospect qualification through negotiation, deal closure, renewals, and upselling. My work has contributed to strong retention outcomes, including a 95% retention and account-growth rate in B2B telecommunications and more than 60% monthly client retention in e-commerce account management.
I am experienced in managing large account portfolios and using CRM-driven processes to improve pipeline visibility, seller activation, customer engagement, and conversion. I have supported more than 600 seller accounts, maintained activation rates above 70%, and helped clients adopt advertising products and campaign opportunities.
My background also includes enterprise solution sales, tender management, C-level stakeholder engagement, academic enrollment advising, insurance advisory, and administrative operations. I work effectively across Legal, Finance, Technical, Operations, and customer-facing teams to deliver commercially viable and compliant solutions.
I am actively seeking a remote sales, business development, account management, or customer success opportunity where I can apply my relationship-building, negotiation, client retention, and remote-work capabilities. I am committed to delivering measurable commercial impact through strategic outreach, attentive client service, and continuous improvement.
Conduct one-on-one consultations with prospective clients to understand their relationship history, values, partner preferences, and future goals. Present premium matchmaking services through a consultative, trust-based sales approach.
Close matchmaking package sales by addressing objections with tailored responses. Developed a seven-stage consultation framework and objection-handling scripts through roleplay and feedback from live client sessions.
Conducted high-volume outreach and consultations with prospective students, providing guidance on academic programs, career alignment, and enrollment options. Managed the recruitment pipeline using CRM processes to support lead conversion and institutional growth targets.
Supported the admissions lifecycle by assisting prospective students with document verification, scholarship applications, and enrollment requirements during a six-month remote project.
Conducted market research and competitive analysis to identify and acquire high-potential accounts. Built a new client portfolio by penetrating cold-start accounts in sectors with no previous company engagement.
Built relationships with executive decision-makers using the NOSE Model and supported complex procurement processes. Reached the final selection stage, Top 3, in more than five major local tenders while collaborating with Legal, Finance, and Technical teams on commercial models and compliance.
Managed a portfolio of more than 600 seller accounts, providing personalized support and data-informed e-commerce initiatives to drive business growth. Encouraged adoption of Sponsored Ads and participation in major marketplace campaigns, including Double Date, Payday, and Ramadan Mega Sales.
Maintained a seller activation rate above 70% and achieved monthly client retention above 60% through performance insights, dedicated relationship management, and seller onboarding during a six-month project.
Managed the end-to-end B2B sales cycle for Internet Dedicated solutions, including lead sourcing through cold calling, canvassing, and networking, as well as opportunity development and deal closure.
Negotiated contract renewals and upsold additional services, achieving a 95% success rate in retaining and growing existing accounts. Worked with NOC and technical teams to resolve complex customer issues efficiently.
Advised clients on insurance coverage based on their lifestyle, protection needs, and long-term financial goals. Built client trust through personalized financial consultations and relationship-focused service.
Provided empathetic support during critical life events and managed claims-processing coordination to help clients navigate insurance requirements.
Managed key accounts in the Industrial Division, identifying opportunities for service upgrades and umbrella contracts for major clients including PT Wijaya Karya and PT Rekayasa Industri.
Coordinated correspondence related to inquiries, quotations, and tenders. Arranged inspector schedules and monitored job execution as an operations liaison.
Organized confirmed work orders using the company logbook system and prepared tender documentation to support operational and commercial activities.
Coordinated with clients, subcontractors, and vendors regarding invoicing, claims, and outstanding collections.
Supported producers and directors with production activities, preparation, and detailed production reporting.
Coordinated activities among Talent Management, Creative, and Post-Production teams to support smooth project execution.
Handled customer support inquiries and resolved client complaints efficiently, ensuring callers received clear and supportive assistance.
Used active listening and conflict-resolution techniques to clarify information and de-escalate difficult customer situations.
Diploma, Graphic Engineering & Publishing (Publishing Major)
Completed a Diploma in Graphic Engineering and Publishing with a Publishing major.
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