Administrative Assistant.

Managed billing, collections, document control, invoice tracking, and client account status updates. Administered and updated SAP databases, ensuring operational records were accurate, complete, and timely.

Organized inventory and materials, captured and validated operational information, and prepared administrative reports and performance indicators. Coordinated logistics, communicated with internal and external clients, and used Google Workspace, ChatGPT, and Claude to improve administrative efficiency.

Supervised bilingual English and Spanish customer service operations, monitored service metrics, and supported achievement of departmental goals. Organized materials and inventory required for daily department operations.

Trained and supported team members, prepared reports for decision-making, and resolved incidents and escalated customer cases. Used Google Workspace for communication, reporting, documentation, and scheduling.

Provided bilingual phone-based customer support and followed up on customer requests. Recorded and updated customer information in internal systems while resolving inquiries and incidents.

Handled calls, chats, and digital tools simultaneously while maintaining quality standards and customer satisfaction goals. Used Google Workspace for daily communication and documentation.

Bachelor's Degree in Business Administration.

Technical Degree in Software Programming.