I am a remote-ready customer support professional with more than 20 years of experience assisting customers, resolving issues, and maintaining clear, professional communication across phone, chat, app messaging, and in-person environments.
I am skilled in de-escalating difficult situations, enforcing company and community policies, documenting interactions accurately, and managing multiple priorities under time-sensitive conditions. I bring a patient, detail-oriented approach to every customer interaction.
My experience includes live chat support, customer outreach, appointment scheduling, database entry, sales support, and online community moderation. I have handled high-volume communications while consistently meeting performance expectations.
I work independently from a home office and am comfortable using mobile and web platforms, CRM and database systems, Microsoft Office, and POS systems. I am organized, self-directed, and committed to providing respectful, accurate support.
I also have leadership experience in staff scheduling, training, supervision, vendor coordination, and daily facility operations. I am currently completing a Bachelor of Science in Information Technology and am seeking remote customer support or online moderation opportunities.
Resolve customer issues in real time through in-app chat and phone calls while maintaining clear, courteous, and professional communication.
Manage multiple orders and deadlines independently, maintain accurate customer details, and meet time-sensitive delivery expectations without on-site supervision.
Handled high-volume customer calls, answered questions, and qualified prospective customers for services.
Scheduled appointments, documented lead information accurately in databases, transferred qualified prospects to sales representatives, and consistently met daily and weekly performance targets.
Oversaw daily facility operations, including maintenance of kennels, outdoor areas, and general property needs.
Coordinated vendors for plumbing, HVAC, fencing, and other repairs; maintained regulatory and inspection compliance; and coordinated staff and volunteer schedules.
Monitored animals for signs of illness or behavioral changes and reported concerns to veterinary staff.
Assisted with examinations and procedures, prepared exam rooms, sterilized equipment, and maintained clean, sanitary animal care areas.
Monitored live online chat and responded to visitor questions about beliefs and service times.
Removed spam and inappropriate content to maintain a respectful, welcoming community environment.
Provided housekeeping and laundry services through a staffing organization.
Maintained clean, organized environments while completing assigned tasks reliably and efficiently.
Provided customer service and sales support in a retail environment.
Hired and trained employees, created schedules, supervised shifts, and resolved employee conflicts.
Assisted customers with purchases and provided friendly retail service.
Processed payments, returns, and exchanges while working toward sales goals.
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology, expected June 2027. Located in Knoxville, Tennessee.
High School Diploma (Honors)
Graduated with an honors high school diploma.
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