I am a multilingual Service Support Analyst with experience supporting customers, sellers, vendors, property owners, and business partners in French, English, and Spanish. I combine strong interpersonal communication, time management, and problem-solving skills to deliver accurate and customer-focused support.
I have worked in e-commerce support at Amazon, where I handled seller account, VAT, brand, and product-detail-page queries. I investigate reported issues, reproduce faults, educate users on processes and tools, and provide practical recommendations that help remove barriers to resolution.
My background also includes service operations, fraud review, transaction monitoring, and compliance-focused work. I have reviewed listings against company policies, assessed suspicious transactions, maintained audit-ready records, and supported claims investigations while following strict procedures.
I am experienced in managing customer expectations across phone, email, and digital channels. I build positive client relationships, handle escalations, communicate risks and status updates, and work collaboratively with operational teams to resolve complex issues.
I hold education in translation and interpretation, artificial intelligence applied to business, and information and communication technology. With native French and advanced English and Spanish skills, I am seeking a full-time support, operations, compliance, or analyst role where I can contribute to service quality and operational efficiency.
