Administrative Support and Customer Service Professional

I oversee the organization's day-to-day operations and help ensure that its programs and services are delivered effectively and efficiently.

I support legal and regulatory compliance and provide guidance for financial management activities.

I built collaborative relationships with business partners and affiliates, serving as a single point of contact for customer service matters. I worked closely with Supply Planning, Warehouses, Finance, Quality, Regulatory, and Marketing teams.

I managed the sales order cycle from order receipt through final delivery, provided supply and shipment information, processed returns and ShipTo number creation, and issued and followed up on credit and debit notes. I also supported service quality improvements and regularly updated management.

I managed logistics functions and assets to support timely, cost-effective cargo delivery. I monitored functional operating costs and reported on logistics activity.

I directed daily shipping and receiving activities for a broad range of products. I also collaborated with shipping staff to ensure materials were returned smoothly to the appropriate vendors.

I developed operational initiatives designed to support sustainable business growth and aligned organizational objectives with the company mission. I contributed to integrated strategies focused on revenue, profit, and growth.

I conducted target market research to assess competition and identify relevant trends. I also supported market-expansion initiatives to help the business respond to changing market conditions.

I supported customer service activities while applying coordination and planning skills to complete work according to schedule. I quickly learned new tasks and maintained reliable attendance.

I provided friendly and efficient service, followed established service procedures, and worked flexible hours to meet operational requirements.

I greeted and directed guests at private events, anticipated event requirements, and addressed concerns in advance to support smooth event execution. I communicated venue rules and reported violations to appropriate parties.

I set up event facilities and equipment, organized supplies, and maintained venue cleanliness before, during, and after events. I also completed post-event breakdown, waste removal, and facility cleaning tasks.

Completed a Bachelor of Science in International Relations. Received a full scholarship to study for one year at KU Leuven in Belgium through the Mobility Network Europe-South America program. Also received a scholarship for a summer course at the American University of Science and Technology in Lebanon focused on Arabic language and political aspects of the Middle East.

Completed the first academic year of the Master of Cultural and Social Anthropology program, studying human meaning-making and world-building practices across places, networks, and settings.