Ping Zhang
Ping Zhang

Simplified Chinese AI Trainer

Actively looking · Member since 8 Nov 2026
Location
Yantai, China
Desired salary
3–48 USD/hourly
Work preference
Remote Only / Full Time, Part Time, Contract, Freelance
Experience level
Mid

About

Professional summary

I am a native Simplified Chinese speaker based in Yantai, Shandong, China, with extensive experience in high-volume written customer communication and information processing.

I am skilled at following guidelines, SOPs, and quality-assurance rules to produce accurate, consistent work. I pay close attention to grammar, punctuation, wording, ambiguity, omissions, and inconsistencies in Chinese text.

My customer service background has strengthened my ability to classify recurring issues, create standardized question-and-answer content, document cases accurately, and communicate clearly under time-sensitive conditions.

I am interested in Simplified Chinese AI training work, including data annotation, model-output evaluation, prompt creation, and instruction writing. I understand the importance of guideline compliance, edge-case documentation, and iterative feedback in these tasks.

I have remote-work experience and can independently manage multiple task streams without on-site supervision. I can commit up to 45 hours per week and collaborate across time zones while meeting project deadlines.

I value confidentiality and careful handling of sensitive information. I am seeking project-based freelance opportunities where I can contribute to AI training, annotation, and evaluation projects while continuing to develop advanced prompt and instruction-writing skills.

Notice period: 1个月

Skills

15 capabilities

Tech stack & tools

Working toolkit

Development

Experience

Career history

Online Customer Service Specialist (Text and Information Processing) Yueda Technology Co., Ltd.

Handled Chinese-language customer inquiries on an e-commerce platform, serving more than 80 customers per day through written communication. Maintained clear, standardized responses and achieved a 95% customer satisfaction rate.

Resolved end-to-end issues involving orders, after-sales service, and logistics according to business rules and approved response scripts. Helped update customer-service scripts and FAQ content by converting recurring questions into standardized answers, reducing repeated inquiries by 20%. Used WeCom, DingTalk, and Zendesk to respond in under 30 seconds and maintain complete case records.

Phone and Online Customer Service Representative Alipay Online Customer Service

Handled Chinese customer inquiries and complaints through phone and online channels. Identified ambiguous wording, confirmed customer intent through restatement, and achieved a 92% resolution rate.

Categorized and documented frequent and complex issues, summarized common customer feedback, and supported service-script optimization. Worked remotely with independent scheduling and deadline-based delivery while following response-time standards, consistent service language, and information-security requirements.

Education

Learning history

Yantai Industry and Trade Technician College

Associate Degree, Image Design

Completed an associate-level program in Image Design.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.

Jobs Talent AI Tools Salaries
Menu