IT Network Technician Multi-site enterprise environment
Administered and troubleshot multi-site enterprise network infrastructure across Accra, Port, Kas, and other locations. Configured Huawei Layer 2/3 switching, VLANs, trunking, inter-VLAN routing, subnet management, Peplink multi-WAN routers, SpeedFusion VPNs, SFP connectivity, and network topology standards. Diagnosed carrier, routing, ARP, and traffic-performance issues, and deployed Proxim point-to-point radio links.
Managed FortiGate, Peplink, and Zyxel security platforms; configured DHCP options for VoIP, firewall rules, guest WiFi access, and Zscaler App Connector on RHEL. Administered multi-site Active Directory, DNS, DHCP, VMware ESXi, Windows services, Synology storage, Comet Backup, Centreon, and Observium monitoring.
Supported Grandstream and Yeastar PBX systems, including LDAP phonebook synchronization, extension provisioning, SIP analysis, dial-plan routing, PBX IP migrations, SIP trunking, asymmetric RTP/NAT resolution, and DHCP Option 66 provisioning. Built Python and Make.com automation, deployed web services with Git and Cloudflare Pages, and authored technical runbooks and offboarding documentation.