Customer Success and Support Leadership Professional

Handle sensitive, high-conflict matters as a sworn investigator, de-escalating distressed and adversarial individuals, conducting in-person and telephone interviews, and collecting formal statements for criminal and administrative proceedings.

Evaluate allegations and evidence to determine referral, action, or closure decisions. Prepare detailed evidentiary reports, identify fraud indicators and patterns across cases, provide status updates to stakeholders, and coordinate partner agencies on multi-jurisdictional matters.

Investigate reported crimes from initial report through case closure, including victim and witness interviews, evidence handling, and preparation of case files for prosecution.

Communicate with people in crisis and under stress, testify in court proceedings, and coordinate investigative resources in time-critical environments.

Perform independent bank draw inspections for new residential construction projects, verifying in-place progress against disbursement requests in self-directed, deadline-driven work.

Review construction plans, drawings, and specifications; photo-document completion percentages and discrepancies; and deliver objective inspection reports supporting six-figure lending decisions.

Managed property management and home-services operations while building relationships with local businesses and residential clients.

Oversaw service delivery, scheduling, and quality for a client-facing service operation.

Located and apprehended individuals who failed to appear in court through skip-trace investigation, records research, interviews, and surveillance.

Documented investigative findings and coordinated apprehensions in compliance with applicable laws.

Guided customers through vehicle purchase transactions, financing paperwork, and related documentation.

Provided customer-facing support throughout the sales process and helped ensure transaction documentation was completed accurately.

Served as a licensed real estate broker handling residential property transactions, contracts, and closings.

Reviewed purchase agreements, disclosures, and settlement documents for accuracy and compliance.

Performed patrol operations, emergency response, and criminal investigations over a 12-year law-enforcement career. Participated in undercover narcotics and human trafficking investigations through multi-agency task forces targeting organized criminal networks.

Served as a Field Training Officer, formally training and evaluating probationary officers in the field and documenting performance against department standards. Received the Life Saving Award in 2004.

Conducted multi-agency undercover investigations focused on narcotics distribution networks.

Worked with partner agencies to support investigations targeting organized criminal activity.

Bachelor of Arts in Multidisciplinary Studies.

Completed continuing law enforcement education and certifications.