Bilingual Sales and Customer Service Agent

Provide sales and customer service for telecommunications, home security, insurance, and warranty services. Assess customer needs and recommend tailored products, solutions, and service plans for programs including Xfinity, AT&T, Optimum, and Porch Warranty.

Handle account management and billing activities while selling home security and insurance services for ADT, Vivint, and Liberty Mutual. Achieve sales goals through upselling, cross-selling, high-volume call handling, lead transfers, active listening, and problem-solving.

Qualified and transferred customers in a fast-paced sales environment by quickly identifying customer needs, concerns, and appropriate solutions.

Used active listening and clear communication to create positive customer experiences and collaborated with team members to support efficient call handling.

Provided personalized customer service and sales support for Comcast wireless products and services. Greeted customers, assessed their requirements, and recommended suitable products and plans.

Supported account setup, billing inquiries, and basic troubleshooting while maintaining an organized workflow. Consistently met sales goals through effective upselling and cross-selling.

Led and trained junior team members while promoting a supportive, safe, and efficient work environment.

Oversaw welding and fabrication projects, interpreted blueprints and technical drawings, inspected finished work for quality, and coordinated with other departments to keep projects on schedule.

Assisted customers by answering inquiries and providing product recommendations for tools, hardware, and home improvement items.

Supported sales targets through proactive customer engagement, maintained inventory through restocking and display organization, and collaborated with team members on daily store operations.