Accounts Receivable Specialist | Order-to-Cash (O2C) Expert

Support the Unilever project as an Accounts Receivable Specialist, managing end-to-end trade promotion dispute resolution. Validate claims, analyze deductions, and reconcile customer deductions, promotional claims, invoices, credit notes, and supporting documentation.

Validate trade promotion agreements against customer claims to ensure contractual compliance and correct promotional funding. Maintain dispute records, monitor ageing, prioritize high-value deductions, and follow internal control and audit requirements.

Supported the Fource Auto project by processing and posting incoming payments to customer accounts. Identified unapplied cash, investigated unmatched payments, managed direct debit collections, and processed customer refunds according to company policy.

Validated and maintained customer master data, including customer names, addresses, tax details, and banking information. Prepared month-end ageing, bad debt provision, and unallocated cash reports.

Worked on the PepsiCo project, managing statements of account, customer follow-ups, overdue collections, and resolution of customer queries related to pricing errors, shortages, promotions, and unauthorized claims. Performed reconciliations for high-value accounts and escalated long-overdue balances when required.

Prepared bank statements, FBL5N reports, collection trackers, AR ageing reports, monthly collection reports, and cash application SLA reports. Coordinated blocker calls with sales and client stakeholders, consistently met KPIs and SLAs, and contributed process-improvement ideas.

Prepared purchase, sales, receipt, and payment accounting entries. Supported the review of company financial statements and preparation of Financial Assessment Reports.

Prepared Bank Reconciliation Statements and handled GST filing activities for individual proprietors. Assisted with maintaining accurate records and supporting finance and audit processes.

ICMAI Intermediate studies in progress.

Completed Bachelor of Commerce degree.