I am a customer service professional with more than four years of experience supporting customers across call centre, retail, banking, telecommunications, and independent partner operations.
I handle customer inquiries, complaints, bookings, transactions, and follow-ups with a focus on clear communication, timely resolution, and positive customer experiences.
I have experience providing phone-based banking support, documenting customer interactions in CRM systems, booking appointments, and processing deposits, withdrawals, transfers, and payment setups.
I also bring technical support experience, including software troubleshooting, structured issue diagnosis, escalation of complex cases, and communicating solutions in a fast-paced environment.
In retail and partner operations, I manage customer journeys, process point-of-sale transactions, coordinate inventory, verify app-based bookings, and support high daily customer volumes.
I am comfortable working independently with digital tools and app-driven workflows, and I am interested in remote customer service and technical support opportunities.
I manage an independent luggage-storage partner location in Toronto and oversee the customer journey through the Bounce app. I verify customer bookings through QR codes, tag and securely store luggage, and complete digital check-in and check-out processes.
I handle more than 40 bookings per day while operating a retail storefront. I communicate with customers about drop-off and pickup timing, resolve service issues, and help protect partner payouts.
I assist customers with product selection and provide fashion advice while delivering a professional retail experience. I process sales transactions accurately through point-of-sale systems and respond promptly to customer questions and concerns.
I collaborate with team members to achieve daily sales goals. I also stock and replenish inventory, support product availability, and assist with visual merchandising activities.
I provided technical support and software troubleshooting to resolve customer issues promptly and maintain customer satisfaction. I used structured troubleshooting procedures to diagnose technical problems and identify appropriate solutions.
I escalated complex cases when required and developed strong analytical, problem-solving, communication, and time-management skills in a fast-paced technical support environment.
I provided phone-based support to banking customers regarding products, services, and transactions. I managed a steady queue of inbound calls and booked more than 20 customer appointments per day.
I handled complaints, de-escalated issues, and processed deposits, withdrawals, transfers, and payment setups. I also educated customers on financial literacy and product benefits while documenting correspondence in CRM systems for request tracking and resolution.
Degree, Business and Data Analytics
Advanced Diploma, Digital Business Management
Completed a capstone project in digital business management. Major: Business Marketing and Management.
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