Multilingual Customer Support Specialist | Hospitality & Front Desk

Customer support professional with over two years of front desk and operations experience at Hotel Privilege in Antwerp, Belgium (Oct 2023 - Jan 2026), serving international guests in English, Portuguese, Dutch and Spanish.

I was the first point of contact for guests by phone, email, messaging apps and in person. I managed reservations, cancellations and changes across Booking.com, Airbnb and Expedia using the hotel's property management system (PMS), handled check-ins, requests and complaints, and supported daily hotel operations.

HubSpot Service Hub Software certified (2026). Comfortable with Microsoft Office, Google Workspace, Zoom, Slack, Notion, Trello, Shopify, Canva, ChatGPT and Claude.

Based in Goiânia, Brazil. Looking for a full-time remote customer support, customer experience or intake role with a US company. Available to start immediately.