Emmy Lou Killinger
Emmy Lou Killinger

Furniture Sales and Customer Experience Professional

Open to offers · Member since 9 Nov 2026
Location
Mount Pleasant, United States
Desired salary
Unspecified
Work preference
On-site
Experience level
Senior

About

Professional summary

I am a results-oriented sales and customer experience professional with extensive experience in furniture, home furnishings, mattresses, upholstery, and consultative retail selling. I focus on understanding each customer’s needs, preferences, space, and budget to recommend solutions that feel personal and practical.

I have generated more than $100,000 in monthly retail sales and have earned recognition for strong sales performance, including top regional results in sales and warranty-related outcomes. My approach combines product knowledge, active listening, clear communication, and confident closing skills.

I am experienced in explaining product features, comparing options, handling objections, and helping customers make informed purchasing decisions. I also create room-planning concepts and personalized furniture arrangements that help customers visualize products in their homes.

In addition to retail sales, I have experience in marketing, promotional outreach, customer follow-up, business operations, team coaching, and independent client consultation. I have worked across furniture sales, music retail, education, and independent sales and marketing.

I bring a customer-first mindset and aim to build lasting relationships through honest advice, responsive service, and a no-pressure sales experience. I am known for helping customers find the right value while delivering a welcoming and supportive buying process.

Skills

13 capabilities

Experience

Career history

Furniture Sales Specialist Gardner-White Furniture / Big Sandy Superstore

Consult customers on furniture dimensions, comfort, upholstery, mattresses, style, and budget to recommend appropriate home-furnishing products. Explain product features and comparisons, resolve objections, and guide customers through purchasing decisions.

Create room-design concepts and personalized arrangements to help customers visualize furnishings in their spaces. Support promotional outreach and customer follow-up, earning recognition among the top 25 regional performers for sales and warranty-related results.

Sales & Marketing Specialist Millard’s Furniture

Generated more than $100,000 in monthly retail sales through consultative recommendations, product expertise, and effective closing. Helped customers identify furniture and related products aligned with their needs, preferences, and budgets.

Supported promotional campaigns and customer follow-up activities. Ranked No. 4 nationally in Cub Cadet warranty sales in 2021.

Independent Sales & Marketing Contractor Renatus

Conduct independent sales, marketing, and client consultation activities. Organize outreach, relationship-building, and business-development efforts.

Manage business activities with an emphasis on customer engagement, follow-up, and consultative support.

Sales Specialist, Instructor & Manager Heritage Music

Sold pianos and organs through product demonstrations, feature comparisons, and consultative customer interactions. Helped customers select instruments based on their goals, preferences, and budgets.

Contributed to a 25% increase in revenue while also performing instructional and management responsibilities.

Owner & Instructor Private Music Studio

Operated a private music teaching business for more than 10 years. Delivered instruction while managing student and client relationships.

Handled scheduling, marketing, business operations, and ongoing customer communication.

Education

Learning history

Utah Valley State College and Snow College

General Studies, Business Management and Related Studies

Completed general studies coursework with an emphasis on business management and related studies.

BYU–Pathway Worldwide

Social Media Marketing Certificate, Social Media Marketing

Completed a certificate in social media marketing.

Renatus Master’s School

Additional Business Training, Real Estate

Completed a 40-hour real estate training program.

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