Senior Technical Support Engineer

I troubleshoot and resolve application, integration, and performance issues across SAP environments, minimizing business impact and protecting system integrity. I investigate issues raised by business users and stakeholders, perform root-cause analysis, and prepare clear functional and technical specifications for development teams.

I diagnose frontend-to-backend integration problems involving OData services and SAP NetWeaver Gateway, collaborating with ABAP developers to resolve data and service defects. I also document configurations, development processes, and best practices for business and support teams.

I design and deliver SAP Fiori applications using SAPUI5, HTML5, CSS3, and JavaScript through analysis, testing, integration, and production deployment. I define team standards, simplify UI components and workflows, and evaluate new SAP Fiori and SAPUI5 capabilities to improve reliability and reduce recurring issues.

I worked with business stakeholders and product owners for a major automotive manufacturer to clarify requirements, investigate issues, and shape solution designs. I integrated frontend applications with backend REST APIs and web services while debugging cross-system integration and data issues.

I developed automated unit, integration, and end-to-end test suites using Cypress to identify regressions and validate fixes before release. I used Git and GitLab workflows in an Agile team, following coding standards and code-review practices.

I contributed to continuous improvements in quality, maintainability, and customer experience, while actively promoting team knowledge sharing.

I provided 24/7 production support for a software-as-a-service banking platform serving four million legal-entity customers. I investigated and resolved live incidents, troubleshot defects, optimized reliability and performance, and performed software testing before releases.

I maintained guidelines and documentation for the bank's design system, enabling teams across multiple banking products to implement it consistently. I coordinated with product design and backend teams to resolve dependencies and integration issues.

I contributed to short- and long-term product roadmaps while balancing business priorities, user experience, and technical sustainability. I incorporated accessibility, internationalization, and performance requirements for a broad user base.

I developed scalable frontend solutions using React and TypeScript in collaboration with product managers, designers, and developers. I wrote clean, documented code and participated in code reviews.

I diagnosed and resolved performance bottlenecks to improve application speed and scalability. I also mentored junior developers and supported engineering quality practices across the team.