Systems Engineer and IT Infrastructure Administrator

I administer and customize Zoho CRM to align the platform with organizational business processes. I manage and qualify leads, configure modules, custom fields, layouts, user profiles, roles, and permissions.

I implement workflows, automation rules, and approval processes. I also develop dashboards, reports, and KPIs, provide functional support to end users, and contribute to digital transformation and continuous process improvement initiatives.

I planned, implemented, and administered corporate printing solutions. I managed PaperCut environments integrated with Active Directory and LDAP for cost control, auditing, and analytical reporting.

I administered print servers, optimized performance, integrated network scanning with SMTP services and enterprise workflows, and implemented secure card personalization solutions using EMV, RFID, and NFC technologies. I also performed fault analysis, preventive actions, and continuous infrastructure improvement.

I managed and analyzed incidents in large-scale corporate environments. I administered users, permissions, and policies in Active Directory and provided advanced support for enterprise systems, applications, and networks.

I used Remedy ITSM tools to manage support activity, metrics, and SLA improvements. I also supported process standardization and the adoption of IT best practices.

I managed and maintained network infrastructure, diagnosed and resolved technical faults, and proposed improvements related to performance and security.

I gathered requirements, performed technical evaluations of solutions, and supported multimedia, design, and editing activities for institutional content.

Postgraduate studies in Information Technology.

Bachelor's degree in Computer Engineering.