I am a customer support professional with more than two years of experience in customer-facing, technical support, and operational roles.
I have provided voice, chat, and email support, helping customers resolve connectivity issues, service requests, and technical questions while maintaining a calm and helpful approach.
My technical support background includes Level 1 IT support in a corporate environment, where I resolved browser and software installation issues, managed tickets, and supported employees through chat, Microsoft Teams, and calls.
I also have hands-on experience with networking-related tasks, including router and IP camera configuration, internet provisioning support, network monitoring, and spreadsheet administration.
I am fluent in Portuguese and English and am comfortable working with ticketing systems, remote communication tools, and customer support workflows.
I am continuing to build my technical knowledge through training in electrotechnics and prior studies in software engineering.
Provided first-line IT support to employees primarily through chat and Microsoft Teams, with occasional voice calls.
Resolved browser-related issues and software installation problems on workstations within a corporate network. Logged, updated, and closed support tickets using an internal ticketing system.
Delivered customer and technical support for an internet service provider through voice calls and WhatsApp chat. Assisted customers with connectivity issues and service requests.
Configured routers and IP cameras, supported field technicians with internet provisioning, and monitored the network. Created spreadsheets to track customers and administrative tasks.
Made outbound calls in Portuguese to hospitals in Portugal to verify and collect physician information.
Entered and updated information in a public database and participated in team meetings to support data collection operations.
Assisted field technicians with elevator maintenance activities.
Supported technical operations in the field while gaining practical experience in maintenance procedures and technical assistance.
Bachelor's, Software Engineering
Completed more than five semesters of the Software Engineering program. The program is currently on hold.
Electrotechnical Technician, Electrotechnics
Electrotechnical Technician program, expected to be completed in December 2026.
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