I am a trilingual Customer Support and Online Reputation professional with more than 10 years of client-facing experience across e-commerce, telecommunications, healthcare, legal services, and international events.
I currently provide remote multilingual customer support for a California-based company, assisting customers in English, Spanish, and Portuguese through email and live chat. I focus on resolving inquiries efficiently, maintaining strong response-time standards, and creating positive customer experiences.
I also specialize in online reputation management and review-generation strategy. I engage customers through targeted outreach, monitor marketplace feedback including Amazon reviews, address negative comments professionally, and identify sentiment trends that can improve customer experience and product performance.
My account management background includes managing corporate client portfolios, resolving escalations, supporting retention, and identifying upselling opportunities. I am comfortable collaborating with distributed teams across time zones and adapting communication to diverse audiences.
With an LL.B. in Law, I bring strong attention to documentation, confidentiality, compliance, data accuracy, and process control. I am fully equipped for remote work and motivated to support global teams in strengthening customer satisfaction, retention, and brand reputation.
