IT Support Technician

I am a junior IT support professional with an Associate Degree in Computer Studies from Barbados Community College and the Google IT Support Professional Certificate. I am seeking an IT support or technical support role where I can apply my technical training and customer service strengths.

My technical foundation includes troubleshooting, computer networking, operating systems, system administration, computer security, cloud technology, and data engineering concepts. I have also developed programming knowledge through a Diploma in Python Programming.

I have completed additional learning in Computer Security and Systems Management, Google Cloud security, AWS fundamentals, big data, machine learning, blockchain, and AI agents. These studies have strengthened my understanding of modern IT environments, cloud platforms, security practices, and prompt engineering.

I bring practical experience managing information systems and leading computer sales activities. I am comfortable assisting users, identifying technical problems, communicating solutions clearly, and supporting technology-related business needs.

My more than 20 years of hospitality experience, including shift leadership and bar supervision, have developed my ability to remain calm under pressure, lead teams, resolve issues quickly, and provide attentive customer service. I am prepared to bring these transferable skills to a help desk or technical support team.