I am an Army Veteran and administrative professional with more than 10 years of experience supporting members, veterans, clients, and internal teams in healthcare, government, customer service, and self-employed environments.
I bring strong administrative support capabilities, including scheduling, calendar management, documentation, data entry, records management, proofreading, and coordination across multiple systems. I am known for staying calm, organized, and detail-oriented while managing competing priorities.
My customer support background includes resolving complex benefit, coverage, claim, and service questions with patience, professionalism, and clear communication. I have supported sensitive healthcare and public-assistance processes while maintaining confidentiality and accuracy.
I work effectively independently and remotely, using Microsoft 365, Google Workspace, CRM and case-management systems, and AI productivity tools. I am Google AI Essentials certified and apply generative AI, prompting, and responsible AI practices to improve research, drafting, planning, and operational efficiency.
I am seeking a remote administrative or customer support role where I can combine my service mindset, healthcare and government support experience, organizational skills, and commitment to delivering reliable client and member experiences.
Launched a nonprofit garden initiative from concept stage, defining its mission and establishing the organizational foundation.
Direct the formation process through planning, required documentation, and administrative setup. Use self-directed project management and AI productivity tools to prioritize work, conduct research, draft materials, and maintain momentum without a team.
Operated an independent transportation and delivery business for five years, managing daily scheduling, route planning, logistics, and customer service.
Built repeat customer trust through punctual, courteous, and professional interactions. Resolved rider and delivery issues using sound judgment and clear communication, and managed Turo vehicle rental bookings and guest communications in 2020.
Scheduled and coordinated Compensation & Pension medical examinations supporting Department of Veterans Affairs pension claims.
Served as a communication bridge among veterans, medical providers, and clinic staff to keep examinations on track. Guided veterans through the process with patience and safeguarded the accuracy and confidentiality of claim-related files.
Handled a high volume of inbound member calls in a fast-paced healthcare contact center environment.
Clarified complex benefits and coverage questions, resolved member concerns, and provided guidance on Health Savings Account questions and eligible expenses. Consistently met quality assurance and service targets.
Screened public-assistance applications for completeness before advancing them through the processing workflow.
Verified supporting documentation against program requirements and entered applicant information into case systems accurately. Supported eligibility processing to help applicants receive timely determinations.
Processed a high volume of electronic medical record updates while maintaining accuracy in sensitive healthcare information.
Followed patient privacy standards, responded to member questions, directed individuals to appropriate departments or resources, and provided general administrative support for department operations.
Associate Degrees, Medical Secretary and Administrative Assistant
Completed associate degrees in Medical Secretary and Administrative Assistant studies. Completed additional coursework in Health Information and Technology.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.