Senior Administrator

Provide operational support to Financial Advisors, Broker Panels, clients, and internal departments, with responsibility for efficient administration of long-term insurance products and delivery of high-quality customer service.

Manage complex enquiries, customer complaints, escalated cases, policy administration, new business processing through Indigo, annuity income payments, life insurance administration, diary scheduling, and client follow-ups. Collaborate with internal departments and provide operational guidance to advisors and broker partners.

Maintain compliance with company policies, procedures, and Financial Intelligence Act requirements while managing multiple high-priority matters. Recognised as a Top Performer and selected as a High Performer in the Organisation for service excellence, reliability, accuracy, and operational performance.

Provided administrative and operational support to Financial Advisors in a fast-paced financial services environment.

Managed new and existing business administration, client enquiries, service requests, appointment scheduling, advisor diaries, client records, documentation, and daily follow-ups with clients and advisors.

Provided administrative support to Financial Advisors, including new business administration, customer enquiry handling, appointment scheduling, and general office administration.

Supported efficient client service and accurate coordination of day-to-day advisor administration.

Diploma in Leadership and Management, completed in 2026.

Completed Grade 12 (Matric) in Windhoek, Namibia.