System Engineer Mercantile Marine Department (MMD)
Administered and maintained 30–50+ Linux-based Ubuntu and CentOS desktop systems supporting secure Optical Mark Recognition scanning operations across more than six examination cycles. Performed system updates, patch management, process monitoring, service monitoring, and hardware support to maintain uptime and security compliance.
Managed user accounts, file permissions, and SSH-based remote access for 30–50+ users while protecting confidential examination data with zero reported security incidents. Diagnosed DNS, connectivity, and hardware issues, reducing average incident resolution time by 40–50%, and documented setup and troubleshooting procedures for support staff onboarding.