Customer Service Advisor

Responded to customer enquiries by email regarding international shipping services, pricing, documentation, and service processes. Maintained clear, accurate, and professional written communication while managing customer expectations.

Guided customers through relocation-related documentation and service requirements to reduce errors and delays. Advised on deliveries, collections, redeliveries, and booking changes, while keeping customer interaction records current and accurate.

Managed inbound and outbound customer communications by phone and high-volume email for international shipping, payments, and documentation matters. Conducted pre-collection calls to verify documents and help prevent shipment delays.

Followed up on outstanding payments and missing documentation, logged customer interactions, and uploaded shipping records accurately. Supported Documentation Processing and Accounts teams with verification and invoicing checks, and managed shared email queues when supervisors were unavailable.

Provided first-line IT support for desktop computers, printers, and internal software across departments. Diagnosed and resolved routine technical issues to reduce downtime and maintain operational continuity.

Coordinated with third-party vendors for departmental events and technical requirements. Also managed confidential internal correspondence, filing, invoice processing, and documentation administration.

Communicated professionally with credit card holders to recover overdue payments while following bank policy and regulatory guidelines. Negotiated structured repayment arrangements and maintained a compliant customer-focused approach.

Monitored customer accounts, updated collection records accurately, and consistently worked toward monthly collection targets.

Registered and replaced SIM cards for customers and handled prepaid plan enquiries. Assisted customers with basic phone configuration and service-related questions.

Delivered frontline customer service while ensuring customer registration and account details were handled accurately.

Managed member registrations, payments, and general membership enquiries in a customer-facing fitness environment.

Provided timely assistance to members and maintained accurate administrative and payment-related records.

Handled guest check-in activities, guest queries, and front-desk administrative documentation.

Delivered courteous customer service and supported daily reception operations through accurate record handling.

Managed customer orders, cash handling, and counter service in a busy food service environment.

Prepared daily financial reporting and maintained accuracy in cash and transaction records.

Completed Sijil Pelajaran Malaysia (SPM) with 1st Grade.