Software Engineer

Independently sourced clients, defined requirements and acceptance criteria, and sold, developed, tested, and deployed 12 software solutions. Delivered data-processing pipelines and operational dashboards, with six solutions sharing a standardized core to improve delivery speed and maintainability.

Designed and deployed a scalable web platform with self-hosted Keycloak authentication, role-based access control, automated testing, monitoring, and backup recovery. Established repeatable engineering and support procedures that enabled trained team members to develop, maintain, and extend client solutions independently.

Achieved infrastructure provisioning in 18 minutes and full disaster recovery in 2.1 hours.

Worked in a regional IT department supporting thousands of sites nationwide across multiple time zones, alongside a central IT team. Supervised up to three team members concurrently.

Collaborated with security specialists and sanitary physicians to define requirements and develop an internal frontend and backend tool for tracking employee medical clearances. Piloted the solution at one operational site, documented workflows, and partnered with central IT to scale it nationwide.

Presented deployment standards, scaling recommendations, and monitoring procedures at corporate headquarters following a one-month pilot. The company-wide rollout reduced reported regional compliance violations from 30–40 per month to zero for the remainder of tenure, eliminating an estimated minimum of $210,000 in monthly regional contractual penalty exposure.

After a fire destroyed the office and co-located backups, reverse-engineered and rebuilt critical regional workflows. Led three interns to restore essential automation within one week, including Excel, Word, PDF processing, data reconciliation, and document generation; then implemented off-site backups, improved modularity, and completed documentation and security validation within three weeks.

Designed, built, and tested new features, reviewing them with the team before integration into existing workflows. Implemented eight validated enhancements across two iterative rollout cycles.

Contributed to a $49.07 increase in average transaction value through sustained customer demand. Independently introduced automated template generation to remove a delivery bottleneck, reducing average time per feature by 17 minutes and enabling template reuse across the department.

Raised personal KPI attainment above target to 101.12% while adapting features to specific customer requirements.

Delivered consistent results in high-volume, time-sensitive operations while following established procedures and strict quality requirements. Reached 380 customers daily against an initial target of 130 and achieved 108.6% of the site's highest individual KPI target.

Improved support quality through daily feedback, customer-demand monitoring, and adaptation to individual preferences. Personally attracted approximately eight new regular customers per month and exceeded the company's average transaction-value KPI target by $0.83.