Real Estate Transaction Support and Property Administration Professional

I coordinate property administration for a portfolio of more than 50 properties in a remote Australian real estate environment. I maintain agreements, inspection reports, CRM records, and financial reconciliation information using PropertyMe.

I serve as a point of contact for landlords and tenants, track requests, facilitate routine negotiations, and follow up on outstanding administrative matters. I maintain accurate documentation, support compliance-related requirements, identify missing information, coordinate next steps, and escalate issues requiring further review.

I oversee high-volume customer-care operations, handling up to 1,500 Zendesk tickets per week. I prioritize cases, manage escalations, coordinate follow-up, and maintain accurate customer and case records.

I support KYC checks and compliance follow-through while maintaining customer satisfaction above 90% and KPI performance at or above 100%. I also identify recurring service issues and collaborate with cross-functional teams to improve workflows, response consistency, and customer experience.

I managed client and prospect activity in AmoCRM, organized appointments, conducted follow-ups, and coordinated communications based on client requirements.

I achieved a reported 90% meeting-conversion rate through research, needs assessment, consultative communication, and consistent follow-through.

Master of Finance program completed in Russia.

Bachelor of Accounting degree completed with a GPA of 3.80/4.00.