I am a results-driven sales and customer service professional with more than four years of experience in voice and non-voice support environments. I focus on building strong customer relationships, resolving concerns efficiently, and delivering service that supports business growth.
I have experience supporting customers through phone, chat, and email channels. I assist with billing inquiries, product questions, order placement, shipment updates, refunds, and service-related concerns while maintaining a positive and professional customer experience.
I am skilled in sales support, upselling, cross-selling, and recommending products or service plans based on customer needs. I am comfortable explaining options clearly, processing orders accurately, and working toward sales and performance targets.
I work effectively in fast-paced, high-volume environments and can manage multiple customer conversations while maintaining quality and accuracy. I have consistently met KPIs and was recognized as a Top Agent with a 95.65% resolution and satisfaction rate.
I bring strong communication, critical-thinking, documentation, report-writing, typing, and team-collaboration skills. I am dedicated to providing excellent service, contributing to team success, and continuing to grow in customer support and sales roles.
