Finance, Revenue and Administrative Support Specialist

I support finance administration and client operations across two UK businesses, maintaining accurate, organized accounting records. My work includes posting transactions, expenses and deposits; matching Stripe and Wise activity against QuickBooks records; and identifying unmatched, duplicate or unclear entries for director review.

I create and maintain customer invoices, organize receipts and supplier documents in Google Drive, and prepare revenue tracking reports. I also monitor Guesty rates and price reductions, research competitor pricing, coordinate calendar follow-ups, track timesheets and weekly pay in Excel, enter payment journals through Sage Accounting, and maintain linen inventory records.

I contacted prospects by phone and qualified potential equipment-finance opportunities. I used email and SMS outreach to support lead engagement, follow-up activity and appointment progression.

I maintained CRM records, updated opportunity statuses and supported lead-generation workflows. I ensured prospect information and follow-up activity were accurately documented.

I supported clients in media, HVAC and IT through outbound prospecting, lead qualification and appointment setting. I engaged decision-makers and helped progress opportunities through consistent outreach.

I managed CRM updates, outreach tracking and timely follow-ups. My responsibilities required organized recordkeeping, clear communication and reliable coordination across client workflows.

I managed B2B sales activities for a waste collection company, from prospecting through contract discussions. I developed client relationships and identified opportunities to support business growth.

I coordinated follow-ups with prospects and customers to support satisfaction and ongoing account activity. I maintained a structured approach to communication and relationship management.

I handled inbound sales calls and identified customer moving and storage needs. I recommended appropriate service solutions, explained options and guided customers through the sales process.

I consistently ranked within the top 15% for conversion rates. The role strengthened my consultative communication, needs assessment and customer-service skills.

I conducted outbound calling and booked more than 40 qualified appointments per month. I engaged prospects, assessed interest and coordinated appointments for the sales process.

I also supported marketing initiatives through prospect outreach and audience engagement. I maintained consistent follow-up activity to help improve appointment outcomes.

I held technical support and inbound sales roles across multiple BPO organizations and client accounts. I assisted customers with service needs, issue resolution, product information and sales-related inquiries.

I developed a strong foundation in customer communication, accurate documentation, workflow adherence and managing customer needs efficiently. I worked within established procedures while maintaining professional and helpful service.