Senior Product Designer

I contributed to the launch of a lending origination platform and broker-facing portal, shaping core customer journeys, navigation, detailed interactions, communications, and launch design QA. I interviewed brokers after launch and translated feedback into a redesigned portal overview and roadmap priorities.

I built a Figma design system from scratch, defining reusable components and collaborating with frontend engineers to align implementation with Storybook. I also led UX, UI, and component audits across platform providers, supported design-system adoption and refactoring, and facilitated CRM discovery workshops for complex loan-servicing workflows.

I researched a vulnerable-customer service concept with internal users, defining accessible and auditable workflows for savings and lending support. I also supported savings-product UX audits, reusable product-page patterns, and proposed customer-experience measurement approaches.

I led the design and management of an evolving design system for an enterprise platform. I worked with developers and UX engineers to modernise legacy components and support new product features.

I improved an AI-enabled document-processing web application through customer feedback, UX exploration, and close collaboration with product managers and engineers. My work focused on improving interfaces, workflows, and overall product usability.

I led end-to-end product design for a flagship broker portal supporting specialist mortgage applications, from early concept through delivery and ongoing product development. I designed product journeys and experiences for complex financial-services workflows.

I led the product design system, documenting component specifications and usage guidance while collaborating directly with engineers to build and refine reusable components. I also established design-system governance practices for consistency, contribution decisions, and maintenance.

I designed the first phase of an internal bridging-product administration portal. Reported operational outcomes included a 230% increase in case completions per person per month and a reduction in completion time from approximately three hours to 30 minutes.

I designed digital assets and user interfaces for website, social, blog, and marketing channels. My work included a franchise information website and promotional branded product pages.

I supported digital brand communications by creating visual content and interface designs for customer-facing online experiences.

Graduated with Distinction.