Executive Assistant and U.S. Bookkeeper & Payroll Specialist

I provided bookkeeping support through QuickBooks Online, categorizing transactions and reconciling accounts to keep financial records current and accurate.

I handled administrative work including client communications, scheduling, and document follow-ups. I also supported clients and internal teams through Liscio by organizing requests, messages, and documents.

I managed executive calendars, meeting logistics, agendas, executive email, and complex multi-stop travel across multiple time zones. I helped leadership remain focused on priorities through proactive coordination and communication.

I administered end-to-end U.S. payroll and benefits and ensured timely, accurate payments. I also reconciled multiple bank accounts monthly in QuickBooks Online and maintained clean, audit-ready records.

I grew the organization's social media presence through content calendars, engaging posts, event promotion, and email outreach. I designed promotional graphics and event materials using Canva and Adobe Photoshop.

I also managed short-term rental operations, including listings, bookings, calendars, and guest communications. I resolved guest concerns promptly to maintain smooth operations.

I resolved customer issues for U.S. clients using QuickBooks Online and Payroll Online. I provided support related to bookkeeping, payroll, and account management.

I assisted with reconciliation by uploading bank transactions and balancing U.S. bank accounts. I also processed payroll and supported employee benefits administration.

I managed accounts and daily operations for multiple international client portfolios. I coordinated events, supported community relations, and tracked asset activity to support business growth.

I helped establish company standard operating procedures and contributed to the organization's vision, mission, and legal compliance with government requirements.

I managed client sales accounts and facilitated investment account openings and closures. I maintained accurate account-related records and processes.

I built relationships with shareholders and prospective investors, providing responsive support throughout account and investment activities.

I assisted Medicare patients for a U.S.-based healthcare provider with benefits, claims, and authorized prescriptions.

I delivered customer-focused support while handling healthcare-related inquiries accurately and professionally.

I trained Department of Education teachers and instructors on using Google Apps for daily learning and classroom activities.

I provided practical guidance to help educators adopt digital tools in their instructional workflows.

I supported the Compensation and Benefits function by managing overtime and leave pay filings.

I also responded to daily employee inquiries and assisted with HR administrative processes.

I led employee relations activities and supported recruitment and interviewing processes. I also maintained employee data and benefits administration.

I performed HR operations responsibilities, including support for employee concerns and workforce administration.

I conducted outbound customer satisfaction interviews for a U.S. brand client.

I gathered customer feedback to support improvements in customer experience and service quality.

Completed a Bachelor of Science in Business Administration with a specialization in Human Resource Management.