I am a Supélec engineer with more than 20 years of international experience across software development, technical solution design, project delivery, and customer-facing roles.
I bridge technical teams and business stakeholders through functional analysis, solution design, customer workshops, and cross-functional coordination. I am experienced in working with strategic accounts, translating customer needs into practical technical solutions, and supporting solution adoption.
My background includes hands-on C software development, software integration, airline and railway IT solutions, digital payments, and business transformation. I have managed complex customer migrations, strategic bids, feasibility studies, and large project portfolios.
I am comfortable leading delivery governance, managing priorities, risks, resources, executive reporting, and stakeholder communications. I have also managed and coached engineering teams and coordinated product, engineering, business, and external partner teams.
I am particularly interested in customer success, technical account support, application engineering, solution delivery, workflow automation, and AI adoption. I bring a continuous-improvement mindset focused on measurable customer value and operational performance.
Led a portfolio of approximately 80 projects, with direct responsibility for more than 20 initiatives, aligning delivery priorities, resources, and business objectives.
Coordinated Product, Engineering, business teams, and external partners. Established portfolio governance, performance reporting, and escalation processes for senior leadership, while contributing to AI adoption and process automation initiatives.
Managed long-term relationships with more than 30 business owners, identifying business needs and driving measurable operational improvements.
Advised clients on profitability, margins, cash flow, and operational efficiency. Led workshops, supported adoption of new processes and digital tools, and coached owners while monitoring financial and operational performance.
Led the ITMax initiative to increase IT revenues through product-performance analysis and regional opportunity identification.
Coordinated initiative delivery in the business travel domain, supporting revenue growth through data-informed product and market analysis.
Designed railway IT solutions and assessed feasibility, functional requirements, and integration needs for customer opportunities.
Contributed to the SJ proposal, developed an Air-Rail prototype, and trained newly onboarded colleagues on relevant solutions and processes.
Conducted complex functional studies and technical investigations across airline IT systems, supporting solution definition and delivery decisions.
Supported airline customers and strategic bids, including Lufthansa, through solution design and technical expertise. Increased the share of OOMs delivered within three weeks from 72% to 91%.
Managed a major international customer IT migration programme involving multiple cross-functional teams.
Managed customer commitments, scope, risks, governance, and executive reporting to support successful programme delivery.
Managed and coached a 13-person software engineering team in the e-commerce domain.
Supported team delivery, technical coordination, people development, and engineering performance across software initiatives.
Developed and optimized C-based software for high-volume airline shopping systems.
Contributed hands-on software engineering expertise to the performance and reliability of travel-industry shopping applications.
Engineering Degree, General Engineering
General engineering degree.
Engineering Degree, Intelligent Interactive Systems
Specialization in Intelligent Interactive Systems.
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