I am a customer service, technical support, and real estate administration professional with experience handling inbound and outbound communications, lead follow-ups, tenant inquiries, and maintenance coordination.
I currently support real estate operations by managing prospective tenant communications, creating work orders, processing rental applications, and maintaining SMS and email contact records.
I have leadership experience as a Team Lead, where I coached team members, facilitated meetings, monitored account processes, and tracked performance metrics using Power BI and Microsoft Excel.
My background includes customer service, sales, retention, billing support, technical troubleshooting, and appointment scheduling for telecommunications and postpaid account customers.
I am organized, detail-oriented, and comfortable using CRM, property management, communication, and productivity platforms. I bring strong problem-solving, conflict management, workload management, and coaching skills to my work.
I am seeking an opportunity where I can apply my customer support, real estate administration, and team leadership experience to contribute to operational efficiency and client satisfaction.
Assisted team members with account processes, delivered coaching sessions, and facilitated team meetings to support performance and development.
Tracked operational metrics using Microsoft Power BI and Microsoft Excel. Recognized as Top Coach in September 2023 and October 2023.
Handled inbound calls from customers with postpaid accounts and addressed billing inquiries and disputes.
Tracked, placed, and pitched sales opportunities while supporting customer retention and churn reduction. Performed basic technical troubleshooting for customer concerns.
Handled inbound calls from customers placing orders through catalogs.
Identified upsell opportunities and promoted membership subscriptions to support sales goals.
Handled inbound calls and provided solutions for customers experiencing internet service problems.
Scheduled onsite repair technicians when issues required in-person technical support.
Provided inbound customer support for phone, internet, and cable service issues.
Scheduled repair appointments for issues that could not be resolved over the phone and promoted additional service offerings through sales pitches.
Bachelor of Arts, English
College/Vocational Level. Bachelor of Arts major in English.
Secondary Level
Completed secondary-level education.
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