AI Data Quality Reviewer and Customer Experience Specialist

I review Spanish-language AI-generated and AI-related text and audio for naturalness, content quality, syntax, grammar, spelling, pronunciation, pacing, and overall listening experience.

I identify unnatural phrasing, rhythm inconsistencies, pronunciation issues, and audio-quality problems against project criteria. I also evaluate video tasks by identifying actions, counting repetitions, verifying labels, flagging ambiguous cases, and applying quality guidelines consistently.

I support customers and business users across e-commerce, logistics, commercial qualification, and healthcare campaigns in English and Spanish.

I provide informal leadership for a team of 15 agents through one-on-one coaching, quality calibrations, feedback, tool training, and KPI follow-up. I track customer satisfaction, average handle time, service-level performance, and quality outcomes.

I guide merchants through Shopify store launches, including domain setup, store configuration, theme selection and customization, policy setup, and shipping configuration.

I explain fraud prevention and chargeback processes, help merchants review sales reports, and discuss email marketing, repeat-customer engagement, influencer partnerships, and conversion opportunities. I also coached a 15-agent team while maintaining CSAT above target and supporting AHT performance.

I coordinated time-critical U.S. freight dispatch for sensitive cargo, including organs, stem cells, and blood products.

I acted as a real-time liaison among operations coordinators, clients, and drivers. I monitored routes, managed driver assignments, communicated status updates, escalated delays, and helped ensure deliveries met required pickup, transit, and delivery windows.

I handled approximately 50 inbound calls per day from prospective clients seeking legal advisory services and insurance coverage. I conducted intake assessments, gathered client information, and reviewed potential eligibility for subsidy or assistance programs.

I supported eligible clients with disability-related forms, averaging approximately 30 forms per week, and followed up on appointments, signatures, and case status. I also coordinated communication between clients and attorneys using consultative questioning and objection handling.

I managed appointment scheduling for psychiatrists and psychologists in a bilingual, patient-focused environment, handling approximately 50 calls per day.

I maintained provider schedules and patient appointments, including confirmations, reminders, rescheduling, cancellations, and itinerary adjustments. I verified insurance and billing details, coordinated prescription submissions with pharmacies, and followed crisis-response protocols when escalation was needed.

I contributed to cardiovascular disease research activities related to Duchenne muscular dystrophy and rheumatic heart disease as part of my bioengineering coursework.

I worked in an international English-language academic environment and collaborated with a cardiovascular research team for six months.

I support a family-run organic coffee business that sources coffee from Mualó and the mountains of Cauca, roasts coffee in-house, and sells directly to consumers.

I contribute to sales, staff coordination, community management, and marketing activities to support business and brand growth.

Graduated with a Bachelor's Degree in Bioengineering.