I am a customer support and technical support professional with experience assisting English-speaking customers through email, phone, chat, and social media. I focus on clear communication, empathy, accurate case handling, and practical problem-solving.
I have supported customers with account access, login credentials, password resets, multi-factor authentication, and other basic technical enquiries. I document interactions thoroughly, create and update tickets, and escalate complex cases when needed.
My background also includes operations support, database record checking, field-agent registration coordination, and monthly reporting. I am comfortable maintaining central management systems and ensuring information meets compliance requirements.
I have practical technical experience in computer hardware, software installation, troubleshooting, networking, fault diagnosis, and computer repairs. As a business owner, I have combined customer service responsibilities with computer sales and technical support.
I am proficient with customer support and customer data systems, including Zendesk, DFM Ticketing System, Conversocial, and SAP Customer Data Cloud. I also use Microsoft Office applications for documentation, reporting, and communication.
I am seeking opportunities where I can apply my customer service, technical troubleshooting, ticket management, and operations support capabilities to help customers and teams achieve effective resolutions.
Maintained the commission's central management system and reviewed database records against compliance requirements.
Coordinated field-agent registration, consolidated information from liaison offices, prepared monthly data reports, and supported computer maintenance and application installation.
Managed customer email enquiries for English-language markets, responding to account-related and technical support requests. Assisted customers with account creation and submitting support requests.
Investigated login, password, multi-factor authentication, and account-access issues. Created and updated support tickets, documented customer interactions, performed basic troubleshooting, and escalated complex cases.
Own and operate a computer sales and technical support business, selling computers and accessories while responding to customer enquiries and complaints through calls and social media.
Provide hardware and software support, install and reinstall programs, diagnose computer faults, and carry out computer repairs.
Higher National Diploma (HND), Computer Science
National Diploma (ND), Computer Science
Computer Hardware and Repairs, Computer Hardware and Repairs
Software Engineering and Networking, Software Engineering and Networking
National High School Diploma
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