Project Coordinator

Coordinated delivery of the Renting Pichincha client platform, supporting more than 300 registered operational clients, automated client billing processes, and vehicle after-sales management capabilities.

Led coordination for a digital vehicle handover records initiative that generated more than 12,000 records and integrated with client and supplier platforms and the in-house ERP. Coordinated four systems developers, vendors, and stakeholders through daily PMO follow-ups; converted meetings into formal requirements documentation and Gantt schedules.

Standardized policies, processes, and documentation for five group companies. Developed Power Apps and corporate automation solutions, supported ERP/DMS platforms, UAT, and training, and analyzed workloads to recommend process improvements.

Updated BPMN 2.0 process flow diagrams and mapped critical business processes aligned with organizational strategic objectives.

Conducted internal ISO 9001 audits, supported external ISO 9001:2015 recertification activities, and managed the Balanced Scorecard.

Implemented a Quality Management System aligned with ISO 9001:2015 requirements. Mapped and documented organizational processes, policies, and related quality procedures.

Trained employees on ISO 9001, ISO 9000, and ISO 31000 standards. Planned and conducted internal audits to support compliance and continuous improvement.

Collected and organized data to support process analysis and maintenance-policy development.

Developed processes intended to identify machinery failures early and improve maintenance planning.

Analyzed products against Military Standard quality requirements as part of quality assurance activities.

Inspected distribution centers to identify and mitigate occupational health, safety, and operational risks.

Currently completing a Project Management Co-op Diploma in Vancouver, British Columbia.