Content Moderator / Chat Support Associate

I am a detail-oriented content moderation and customer support professional with one year of experience in fast-paced operational environments.

I have experience reviewing user profiles, applying platform policies, and identifying fake, spam, abusive, and inappropriate accounts while maintaining high standards of quality and accuracy.

I am skilled in resolving user-related issues through standard operating procedures, escalation guidelines, and clear communication. I maintain accurate records of moderation actions and customer interactions.

I work effectively in rotational shifts and collaborate with internal teams to support timely issue resolution and achieve productivity targets.

My core strengths include customer support, chat support, policy compliance, user safety, problem solving, attention to detail, and team collaboration.

I hold a Bachelor of Business Administration degree from the University of Jammu and am seeking opportunities in content moderation, customer support, and operations.