Territory Sales Manager- Account Manager

Serve as the primary MAPEI product expert in the Rome, New York store, advising contractors, tile installers, flooring professionals, and DIY customers on appropriate solutions for specific applications and substrate conditions.

Sell and recommend MAPEI tile adhesives, grouts, mortars, underlayments, waterproofing membranes, and surface preparation products by matching technical product attributes to project requirements. Built working familiarity with concrete admixture concepts through product training and conversations with professional concrete contractors.

Support Lowe's associates through consultative-selling and AI-assisted product-matching guidance. Also participated in a paid consulting discussion for D. E. Shaw Group regarding financial index data licensing, pricing structures, and negotiation considerations.

Managed a multi-county client territory, providing account maintenance, relationship support, and consistent service across retail locations.

Maintained records of client interactions, orders, and follow-ups through structured home-office workflows. Coordinated with operations and logistics to support timely deliveries, issue resolution, scheduling, and client documentation.

Ensured product accuracy, maintained organized displays, and resolved day-to-day client concerns professionally.

Provided caregiving support during a family medical situation while completing professional development coursework in SQL, Excel for data analysis, ESG data, technology sales fundamentals, and credit analysis.

Returned to the workforce fully available and focused on long-term career stability.

Managed a portfolio of institutional client relationships under a KYC-aligned model, maintaining accurate documentation, workflow understanding, and proactive service.

Gathered client requirements, prepared structured account updates, and coordinated across Sales, Product, Operations, and Client Services to resolve issues and ensure delivery of contracted services.

Provided onboarding, training, and workflow guidance for clients using FTSE Russell indices across equity, fixed income, thematic, and alternative strategies. Promoted for strong performance and client satisfaction.

Served as the primary liaison between clients and Product, IT, Engineering, Billing, and Operations teams, ensuring accurate documentation and timely execution.

Scoped client requirements, translated them into technical specifications, and prepared statements of work and RFP responses. Delivered onboarding, product training, and support for financial datasets including filings, ownership and insider data, mutual fund data, and reference data.

Managed inquiries and CRM records, authored client-facing materials and workflow documentation, and exceeded performance expectations while growing territory revenue for three consecutive years.

Managed institutional client portfolios and supported the accuracy of pricing data and documentation in a high-volume, regulated environment.

Collected requirements for custom data requests and translated them into scoped project outlines used for statement-of-work creation. Partnered with Sales, Product, and Engineering to validate feasibility, timelines, and delivery standards.

Authored the CP360 Compendium, a comprehensive user manual covering system functionality and best practices. Received the ACE Award for innovative client solutions and strong performance.

Acted as a liaison between client-facing teams and technology operations, supporting clear ownership, escalation workflows, and execution readiness.

Maintained documentation accuracy and ensured client-impacting issues received timely communication, resolution, and follow-through.

Bachelor of Arts in Economics.