I am a multilingual sales and customer relations professional with experience in real estate, hospitality, customer service, and team leadership. I communicate confidently with international clients and deliver service in fast-paced, customer-facing environments.
I have developed strong sales and negotiation skills through real estate consulting, restaurant service, and hospitality roles. I am comfortable managing client needs, conducting property viewings, supporting documentation, upselling, and maintaining customer satisfaction.
My background includes supervising teams, coordinating daily operations, managing reservations, working with suppliers, monitoring stock, and improving service standards. I enjoy helping teams perform effectively while maintaining a positive customer experience.
I have worked internationally in Portugal, France, and the Netherlands. These experiences have strengthened my adaptability, cultural awareness, problem-solving ability, and confidence when working under pressure.
I speak Portuguese natively and am fluent in English and French, with intermediate Spanish. I am organised, digitally literate, flexible with working hours, and available to relocate.
I am seeking opportunities where I can apply my relationship-building, sales, service delivery, and leadership capabilities in an international and customer-focused environment.
Managed local and international real estate clients, supporting property viewings, negotiations, documentation, and sales processes.
Maintained customer satisfaction through clear communication, relationship management, and responsive client support.
Led daily restaurant operations, coordinated team activities, and managed reservations.
Maintained service quality standards and supported an efficient customer experience.
Supervised front-of-house staff and supported relationships with customers, suppliers, and operational partners.
Monitored stock and contributed to improving operational and service standards.
Trained and onboarded hospitality team members in an international Paris-based environment.
Optimised service procedures and helped maintain consistent quality standards across operations.
Delivered guest service in a high-volume international hospitality environment.
Used sales and upselling skills while supporting a positive dining experience for diverse customers.
Studied copywriting, persuasion, and sales communication techniques through independent training.
Developed trial projects for companies and individuals to apply sales and customer engagement concepts.
Supported restaurant opening operations and provided customer-facing service.
Applied menu knowledge, communication, and sales skills to meet guest needs.
Prepared dishes in a fast-paced kitchen environment while following quality and food safety standards.
Worked collaboratively with the kitchen team to support efficient service delivery.
Provided international guest service at Hard Rock Café in Amsterdam.
Was recognised as a top seller during the first month through effective customer engagement and upselling.
Supported high-volume restaurant sales and customer service at Disneyland Paris.
Trained new colleagues and helped maintain service standards in a multicultural environment.
Provided customer service and supported restaurant operations on a part-time basis.
Developed menu knowledge, sales ability, and confidence in customer-facing communication.
Supported daily pool operations and assisted with guest safety at a hotel in Portimão.
Provided attentive service and helped maintain a safe, welcoming environment for guests.
Vocational Diploma, Tourism - Sales & Management
Completed a vocational diploma in Tourism, Sales and Management with an average grade of 17/20. Final project was graded excellent.
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