I am a dedicated and detail-oriented professional with 5 years of experience in Customer Service, a background in KYC and financial account verification, and experience as an Export Coordinator. I have strong communication, organizational, and problem-solving skills, with the ability to handle confidential information, manage documentation, and coordinate tasks efficiently. I am adaptable, eager to learn, and committed to delivering quality work and excellent service.
Provided prompt customer assistance through email and live chat channels. Delivered accurate information about products, services, and order statuses.
Assisted customers with placing, tracking, modifying, and cancelling orders. Focused on resolving inquiries clearly and efficiently while maintaining a positive customer experience.
Handled customer concerns through email and chat support channels. Researched available resources to identify and provide the best possible solutions for customer inquiries.
Met daily productivity and quality targets while supporting service operations. Served as a team leader, contributing to team collaboration and consistent support delivery.
Coordinated export shipments with shippers, carriers, agents, and overseas partners. Arranged shipment requirements and ensured stakeholders were aligned on timelines.
Scheduled pickups and deliveries and maintained accurate records in the freight management system. Supported freight processing activities through careful coordination and documentation.
Bachelor of Science, Hotel and Restaurant Management
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