I also bring strong communication, consultative sales, mentoring, and performance-oriented customer service skills, supported by professional certificates in Google IT Support, Data Analytics, and Business Intelligence.
Conducted outbound telemarketing calls to prospective students to introduce online university programs and generate interest in available educational opportunities.
Engaged prospects in consultative conversations to identify educational goals, career aspirations, and preferred learning arrangements. Presented program information, admission requirements, and enrollment processes while addressing inquiries, concerns, and objections.
Provided technical and product support for a SaaS-based mobile application through phone and email channels.
Assisted customers with account setup, product onboarding, and device troubleshooting. Resolved issues related to location tracking, wireless connectivity, and application functionality.
Handled technical support for office products and interconnected devices.
Assisted customers with network connectivity, service inquiries, and ticket follow-ups. Applied troubleshooting techniques to resolve hardware, software, and connectivity issues.
Supported e-commerce customers with order inquiries and shipment tracking.
Provided timely solutions for customer account and inventory concerns.
Assisted customers with hotel reservations, booking inquiries, and travel-related concerns.
Delivered customer service in a fast-paced support environment.
Supported a major e-commerce platform by handling account, billing, order, and seller-related inquiries.
Assisted sellers with product listings, account suspensions, and documentation requirements. Monitored CSAT, AHT, and FCR, mentored new team members, and contributed to team performance.
Handled customer inquiries related to billing, account services, and sales, providing accurate information and appropriate assistance.
Reviewed billing concerns, clarified charges, and guided customers through available account solutions and service options. Identified opportunities to recommend relevant products, services, and account upgrades.
Assisted customers with billing inquiries, account concerns, and service requests while providing accurate information and timely resolutions.
Reviewed customer account details, clarified charges, and guided customers through available account options. Supported sales initiatives by identifying needs and presenting relevant products, upgrades, and promotional offers.
Bachelor of Arts, Mass Communication
Completed Bachelor of Arts in Mass Communication.
Web Programming, Web Programming
Completed Web Programming program.
Cisco Certified Network Associate Review, Computer Networking
Completed Cisco Certified Network Associate review.
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