Documentation and Business Support Specialist

Manage business documentation, records, and administrative systems to ensure information is accurate, organised, accessible, and consistently maintained.

Compile and maintain safety and compliance documentation, including risk assessments, policies, procedures, and supporting records. Support daily operations through correspondence, payroll and HR administration, expense tracking, reporting, document preparation, and process improvement.

Provide professional documentation, business writing, and organisational support to businesses and individuals.

Create and refine SOPs, policies, reports, templates, and other professional business documents. Help clients establish clarity, consistency, and structure across their information, processes, and business systems.

Produced original, reader-focused fiction according to detailed client briefs, project requirements, and quality standards.

Managed multiple writing projects while meeting deadlines, incorporating feedback, and maintaining consistency. Researched, developed, and edited long-form content while preserving tone, quality, and continuity.

Co-founded and operated an online indoor plant business, managing purchasing, stock management, customer service, fulfilment, and day-to-day business operations.

Maintained stock lists, developed customer care sheets, coordinated packing and courier logistics, and provided practical plant advice. Also managed administration, finances, social media, and website and e-commerce activities.

Delivered training and facilitated learning sessions for diverse groups, communicating information clearly and professionally.

Prepared and presented course materials, maintained an organised learning environment, and supported participants through questions and discussions while adapting communication to their needs.

Coordinated volunteers and schedules to support consistent community outreach coverage.

Supported children at Bramley's Children's Home with homework, activities, and companionship. Also supported local care home residents through activities, visits, and companionship, including frail-care residents.

Author published children's books focused on positive values, emotional development, and learning.

Managed writing, editing, illustration development, formatting, and publication from concept through finished books. Developed supplementary vocabulary and discussion content to support children's engagement with the stories.

Completed an Honours qualification in Psychology.

Completed a Bachelor of Arts degree in Psychology and Criminology.