EdTech Product, Project and Client Success Specialist

Oversaw comprehensive learning programs and coordinated projects across the product portfolio.

Supported sales teams by gathering client requirements, qualifying leads, and designing suitable educational solutions. Coordinated complex client programs, acted as a subject matter expert for language solutions and content development, and collaborated with cross-functional teams to improve implementation and learning experiences.

Developed marketing collateral and training materials.

Led an international virtual trainer team and supported its performance, development, and operational effectiveness.

Provided pedagogical guidance and technological support to trainers. Managed recruitment and onboarding processes while driving quality assurance, performance monitoring, and continuous improvement initiatives.

Managed training programs end to end, ensuring successful delivery and a positive learning experience for clients and learners.

Provided learner support and pedagogical consulting, managed CRM records and reporting, and maintained stakeholder relationships. Contributed to sales growth and revenue generation through effective client success management.

Provided multilingual customer support in Russian, English, and German to learners across the EMEA region.

Managed learner inquiries and program administration while ensuring a high-quality learning experience and timely issue resolution.

Delivered online and in-person English and Russian language lessons to individual learners.

Developed customized language programs and managed short-term intensive language immersion courses tailored to learner goals.

Co-founded a translation services business and managed business development and marketing activities.

Provided translation and interpretation services and developed partnerships with local businesses.

Developed and maintained international partnerships for the organization.

Managed business negotiations and provided multilingual language support for international projects.

Taught corporate English to employees at A1 to B1 proficiency levels.

Created corporate training materials and supported employee language development.

Managed relationships with international suppliers and provided translation and interpretation support.

Developed marketing materials and coordinated international business trips.

Master's degree with honors in methods of teaching foreign languages, specializing in English and German.

Completed professional development courses in English and world literature in Ferrum, Virginia, United States.