Customer Experience Specialist

Provide freelance graphic design, branding, UX/UI design, and digital marketing services for clients in healthcare, technology, and consumer-focused industries. Manage projects directly from concept development through final delivery.

Design visual identities, marketing collateral, digital assets, branded content, user interfaces, and interactive Figma prototypes. Develop end-to-end UX/UI case studies covering user research, information architecture, wireframes, prototypes, and design systems.

Create social media strategies, visual content, copywriting, and trend analysis. Use AI-powered tools including ChatGPT, Adobe Firefly, Midjourney, and Figma AI to streamline creative workflows and content production.

Promoted from Customer Service Representative to Iberia Marketplace Specialist based on performance and ownership. Managed 40–50 customer cases per day while maintaining high service quality, accuracy, compliance, and an average handling time below five minutes.

Resolved complex technical and operational issues end-to-end, reducing escalations and improving customer satisfaction. Coordinated deliveries, repairs, returns, and marketplace operations with cross-functional teams across Spain and Portugal.

Supported the migration to Salesforce to improve workflows and operational efficiency. Managed customer interactions through marketplace platforms including Miravia and eBay, and shared recurring customer pain points to support process and user-experience improvements.

Designed digital assets, social media graphics, infographics, and marketing materials for pharmaceutical clients.

Translated complex technical information into clear and engaging visual communication while following brand guidelines. Managed multiple creative projects and delivered high-quality work under tight deadlines.

Designed digital and print communication materials for campaigns, events, and organizational initiatives.

Managed social media presence through branded content and consistent visual identity. Coordinated printed materials and collaborated with multidisciplinary teams to strengthen brand communication.

Created visual content, social media assets, and promotional materials for marketing initiatives and community engagement.

Collaborated with multidisciplinary teams to develop branded content and digital campaigns in a creative coworking environment.

Promoted to Branch Manager after demonstrating strong performance and leadership.

Oversaw daily operations, coordinated team activities, managed client relationships, and improved internal workflows.

Designed print and marketing materials and prepared production-ready files for large-format printing.

Advised clients on visual communication solutions and delivered high-quality creative assets under tight deadlines.

180-hour professional UX/UI Design course in Madrid, Spain.

Completed in Reno, United States.