I am an adaptable and multifaceted administrative, communications, and business professional with experience across public-sector administration, investor relations, sales, marketing, hospitality, and human resources.
I currently provide administrative and operational support within the European Union Agency for Cybersecurity, managing documents, correspondence, internal communication, meetings, events, and logistics to support efficient agency operations.
My background includes strategic communications, investor and stakeholder relations, business development, social media management, and digital marketing. I have created business plans and sponsorship proposals, developed communication strategies, and built partnerships that supported growth and funding opportunities.
I am experienced in managing teams, improving workflows, training employees, and maintaining strong customer, client, and stakeholder relationships. My work has contributed to improved productivity, customer retention, sales performance, and audience engagement.
I bring strong organization, communication, problem-solving, and relationship-management skills. I learn quickly, adapt effectively to changing priorities, and take ownership of delivering meaningful results.
I am fluent in English and Albanian, with advanced German and Greek language skills and intermediate Spanish. I am committed to continuous learning and contributing value in dynamic, international environments.
Provide administrative and operational support to help ensure efficient agency functions. Manage documents, correspondence, and internal communication.
Assist with organizing meetings, events, and logistics while supporting day-to-day coordination requirements.
Created business plans, sponsorship packages, and proposals for prospective and existing partners and investors, helping secure collaborations and funding opportunities. Expanded partnerships and improved partner satisfaction and retention.
Developed communication and investor-relations strategies, coordinated press releases and investor communications, organized investor meetings and presentations, and supported crisis communication and market analysis.
Managed and coached a team, improving overall productivity and team efficiency by 20%. Conducted training and performance evaluations to support a high-performance culture.
Improved workflow processes to streamline the customer experience and enable faster issue resolution.
Provided technical solutions and sales strategies that contributed to a 15% increase in customer retention. Developed customer-engagement tactics to improve satisfaction and referrals.
Supported sales, after-sales, and customer service activities in a remote work environment.
Managed high-value client relations and delivered personalized guest experiences to strengthen brand loyalty. Resolved guest issues and provided exceptional customer service.
Increased internal guest-feedback scores by 13% and supported an 18% increase in boutique sales through targeted upselling and improved customer interaction.
Directed social media campaigns that achieved 160% follower growth and a 60% increase in audience engagement. Developed blogs, promotional materials, advertisements, and other marketing content.
Executed digital marketing strategies tailored to key market segments, expanding brand awareness and doubling the follower base through innovative engagement initiatives.
Managed hiring and training processes to increase staff efficiency and productivity. Coordinated recruitment and onboarding activities to support employee retention.
Supported people operations and workforce development through organized HR processes and employee-focused coordination.
Built strong client relationships that contributed to a 12% increase in overall sales. Supported new-business development and international partnership creation.
Helped establish a new global market for the company through partnership and client development activities.
Supported recruitment, onboarding, and employee coordination activities. Assisted with HR processes designed to improve employee retention.
Contributed to hiring and training initiatives while building foundational experience in human resources operations.
Led a team of 40 sales representatives and drove a 35% increase in sales within the first three months. Supported team performance through leadership, coaching, and sales coordination.
Focused on customer relationships, sales execution, and improving team productivity.
Master of Science (M.Sc.), Business Management
Bachelor of Arts (B.A.), Psychology
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