Senior Site Reliability and DevOps Engineer

I manage production EKS and AKS environments, including upgrades, node lifecycle, ingress, autoscaling, storage, Cilium networking, security policies, performance, and availability. I led a staged migration from NGINX Ingress to Envoy Gateway across approximately 100 EKS and AKS clusters without customer-facing downtime.

I design and maintain GitLab CI/CD and GitHub Actions workflows for infrastructure and applications. I build reusable Terraform and Pulumi components, implemented observability with Datadog, Prometheus, Grafana, and CloudWatch, and support security, compliance, incident response, and production troubleshooting across AWS, Azure, Kubernetes, and Microsoft Entra ID.

I operated production SaaS infrastructure across AWS, GCP, Azure, IBM Cloud, and VMware Cloud on AWS for globally distributed products and engineering teams. I led data-center-to-cloud migrations and application modernization initiatives, designing scalable cloud architectures and controlled transition plans.

I built and operated Kubernetes and Docker platforms using Helm, Terraform, Pulumi, Python, and Bash. I owned production support and on-call response, implemented monitoring with Datadog, Prometheus, Grafana, New Relic, and Nagios, and partnered with application teams on release automation, operational readiness, scalability, and disaster recovery.

I installed, integrated, upgraded, and supported business-critical telecommunications platforms across the Middle East and Africa. My work covered roaming, IVR, billing, customer lifecycle, call-completion, conferencing, and USSD services.

I diagnosed live-service incidents using Linux administration, system and application logs, database analysis, and network troubleshooting. I coordinated service restoration, customer communications, documentation, and corrective maintenance.

I delivered Linux-based mobile-service platforms, data migrations, and integrations with operator networks. I provided post-implementation production support and resolved operational incidents.

I also contributed technical expertise to pre-sales activities, solution design, implementation planning, and customer demonstrations.

Bachelor's Degree in Computer and Communication Engineering.