IT Analyst and Multilingual Administrative Professional

Provide first-line IT support to users across Portuguese, French, and Spanish markets.

Manage ServiceNow and Citrix platforms, diagnose technical issues, assist users, and ensure appropriate escalation of unresolved incidents.

Performed front-desk reception duties in a fast-paced hotel environment.

Managed guest check-in and check-out processes and delivered customer care support.

Provided customer support to Airbnb travelers renting properties managed by Luckey clients in the French and Canadian market.

Acted as a primary contact for inquiries, customer issues, and emergency situations through calls and email. Identified issues accurately and escalated cases when necessary.

Developed and maintained leisure activities and social events for individual residents and groups.

Created weekly schedules, evaluated program effectiveness, and adapted activities to residents' social, recreational, and personal needs. Supported residents during mealtimes.

Managed national and international customer service in French, Portuguese, and English.

Processed orders through web, email, and phone channels; handled incidents, returns, and logistics follow-up. Generated commercial and risk reports using Nikel ERP, IGES, and Wildix, and translated website content and product catalogs.

Managed offline and online OTA reservations and entered booking information into Avalon PMS.

Handled payments, refunds, direct sales, and translation of customer-facing documents from Spanish into English and French.

Managed the reception department and maintained high standards of guest service. Supervised the front-desk team and prepared weekly and monthly work schedules.

Managed booking channels, group reservations, cash closings, invoicing, complaints, and occupancy reporting. Used Avalon PMS, SiteMinder Channel Manager, Roiback booking engine, and hotel extranets.

Handled guest check-in and check-out, telephone and email inquiries, rooming lists, and general reception administration.

Provided professional customer service and supported daily front-desk operations.

Managed check-in and check-out processes, rooming lists, channel quotas, and group reservations.

Provided customer service and coordinated with other hotel departments to support guest needs.

Provided front-desk customer service and received suppliers in a fuel resale business.

Managed stock and inventory control, cash handling, and supervision of fuel discharge activities.

Managed EDP incident tickets, dispatched technical field teams, and tracked incidents through resolution.

Prepared incident reports for billing purposes and completed general administrative duties.

Managed customer reception, entry and exit records, payments, and cash register closing.

Provided general support for daily municipal swimming pool operations.

Performed cashiering, inventory control, stock replenishment, and retail customer service.

Supported daily store operations and maintained product availability.

Studied French translation techniques, Portuguese, French, English, Latin, philosophy, geography, sociology, quantitative methods, and history.

Completed training in customer service, telephone support, stock management, workplace safety, sales techniques, and introductory marketing.

Trainer certification course.

Training in operating system basics, problem solving, security, information processing, content creation, communication, and soft skills.

Ongoing English language and literature course.