I am an account management and operations professional with experience across fintech, fraud and identity, iGaming, SaaS, and PropTech. I specialize in building scalable operational systems, strengthening client relationships, and improving retention through effective cross-functional execution.
I currently run go-to-market operations for a fraud and compliance startup serving fintech, payments, and iGaming clients. I work closely with leadership on strategy, outreach systems, campaign execution, prospecting, reporting, and sales support.
I have led large-scale fraud operations, including scaling a review team from 4 to 92 people. I designed workflows, quality assurance processes, and SLA tracking systems that maintained false-positive rates below 0.2% while supporting rapid client growth.
I bring strong account management experience, including ownership of a seven-figure client account, stakeholder communication, escalation management, renewals, retention, and process improvement. I am comfortable operating as the bridge between customers, product, engineering, marketing, support, and operations teams.
I also have hands-on experience with outbound sales operations, email automation, LinkedIn prospecting, CRM data work, workflow automation, Slack alerts, and AI-enabled tools. I enjoy leading teams, coaching BDRs, and turning operational data into clear priorities and measurable outcomes.
