Technical Support Industrias Val-Master S.A.C.
Provided technical support for company computer equipment and assisted with the implementation of internal systems.
Contributed improvement ideas for the systems and processes used by the organization.
alex jacinto sanchez
Senior IT Support Specialistcion e Informatica
Open to offers · Member since 11 Nov 2026- Location
- Lima, Peru
- Desired salary
- Unspecified
- Work preference
- Remote Only
- Experience level
- Senior
About
Professional summaryI am a senior IT support specialist with more than 14 years of experience supporting end users, computer equipment, networks, and corporate IT services across financial, education, telecommunications, retail, and public-sector environments.
I provide hands-on technical support for desktops, laptops, printers, projectors, connectivity issues, and structured cabling. I am experienced in diagnosing hardware and software incidents, performing equipment configuration and maintenance, and following issues through to resolution.
My current work focuses on Microsoft 365 administration, including user, license, domain, and corporate service management. I also support identity and access administration through Microsoft Entra ID, Exchange Online, Microsoft Defender, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft Purview.
I use PowerShell to automate administrative tasks and resolve complex incidents. I have experience managing permissions, storage access, email security, compliance policies, and audit-related activities in enterprise environments.
Throughout my career, I have supported users remotely and on site, provided help desk assistance by phone, trained users on business systems, and contributed improvement ideas for internal technology processes. I am recognized for communication skills, initiative, creativity, and a practical approach to technical problem solving.
Skills
11 capabilitiesTech stack & tools
Working toolkitDevelopment
Experience
Career historyTechnical Support Alternativa Tecnológica S.A.C.
Delivered telephone-based help desk support, providing prompt solutions and tracking incidents through resolution.
Provided on-site support for computer equipment at client organizations including Universidad Ricardo Palma, Supermercados Wong and Metro, Prima AFP, and Copa Airlines.
Technical Support Corporación Yamoshi S.R.L.
Assembled and configured modern desktop computers and laptops.
Diagnosed hardware failures and performed troubleshooting and repair activities for computing equipment.
Systems Assistant FOSERSOE PNP - FOSEROF PNP
Managed the technical support area for multiple departments across two police institutions. Provided support for computing equipment and resolved network connectivity problems.
Proposed improvements to departmental systems and trained users on the systems used in their daily work.
Technical Support Grupo Konecta
Provided technical support for computer equipment across company departments and accounts.
Resolved incidents directly or escalated requests to the appropriate technical area.
Systems Assistant Constructores y Mineros Contratistas Generales S.A.C.
Led technical support activities for the company's different departments. Supported computer equipment and resolved network connection issues.
Recommended system improvements and trained users on the applications used by their areas.
Technical Support Instituto Superior Daniel Alcides Carrión
Provided technical support for computer equipment used by different departments and accounts.
Resolved technical incidents or referred cases to the appropriate support area when necessary.
Technical Support Sum Dreams Corporation S.A.C.
Provided technical support in the CCTV area for the corporation's rooms and facilities.
Installed and configured analog and IP security cameras.
Technical Support TELEFINPER SAC
Provided technical support for computer equipment across company departments and accounts.
Created Active Directory users and configured telephony and mass messaging applications.
Technical Support Cannvia
Managed technical support activities for Banco GNB departments. Provided computer support and resolved network connectivity issues.
Worked with Microsoft 365 services in a corporate support environment.
Technical Support Redinet Peru
Administer Microsoft 365, including users, licenses, domains, and corporate service configurations. Support identity administration in Microsoft Entra ID, Exchange Online, and email security with Microsoft Defender.
Manage storage, permissions, and access in SharePoint Online and OneDrive for Business. Automate administrative work and resolve complex incidents with PowerShell.
Manage compliance policies and audits using Microsoft Purview, while supporting collaboration platforms such as Microsoft Teams.
Education
Learning historyColegio Nacional Mixto Independencia
Primary Education
Completed primary education in Lima, Peru.
Colegio Privado Pre-universitario Rafael Mariscal Quintanilla
Secondary Education
Completed secondary education in Lima, Peru.
Instituto Superior Tecnológico Privado Abaco
Professional Career, Computer Science and Informatics
Completed professional studies in Computer Science and Informatics.
Institución de Estudios Superiores Unimaster
Hardware Expert Program, Hardware
Completed specialized training as a hardware expert.
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