I am a Psychology graduate focused on Human Resources, organizational wellbeing, and administrative management. My background combines psychological assessment, employee wellbeing initiatives, confidential documentation, and client service.
I have experience designing and facilitating a workplace wellbeing workshop for 21 employees. I use psychoeducational resources and group activities to support emotional skills, team cohesion, and a positive work environment.
I have developed supervised clinical experience in patient assessment and follow-up, including clinical histories, diagnostic formulation, progress notes, psychometric tools, and Cognitive Behavioral Therapy techniques. This has strengthened my ethical judgment, empathy, and ability to handle sensitive information discreetly.
In administrative roles, I have managed documentation, invoices, payment requests, internal coordination, customer accounts, schedules, and clinical records. I am comfortable organizing multiple priorities while meeting deadlines and maintaining accurate records.
I have supported more than 35 client accounts and managed over 50 files and appointment schedules. I use Excel, Office tools, CRM systems, and AI tools to organize information, follow up on requests, and improve administrative processes.
I am a native Spanish speaker with working English proficiency. I bring empathetic communication, attention to detail, confidentiality, and a strong service orientation to Human Resources, organizational wellbeing, and administrative support roles.
Manage and organize administrative documentation, file information, and follow up on internal requests across different departments.
Support operational activity coordination, invoice management, and payment requests. Contribute to document control and timely administrative processes while maintaining confidentiality and meeting deadlines.
Managed and followed up on more than 35 client accounts, coordinating requests, pending matters, and commercial communications to maintain professional relationships and process continuity.
Used CRM and Excel to organize information, prepare commercial proposals, update records, and track customer requirements.
Managed more than 50 files and coordinated patient calendars, appointments, and rescheduling activities.
Provided in-person and telephone support, organized clinical information, and assisted with clinic administrative operations while ensuring efficient and patient-focused service.
Provided direct and personalized customer service, product guidance, and support throughout the purchasing process.
Resolved questions and incidents, handled requests, and collaborated on operational activities while maintaining courteous communication and customer satisfaction.
Designed and facilitated a workplace wellbeing workshop for 21 employees.
Integrated psychoeducational resources and group dynamics focused on emotional skills, team cohesion, and improvement of the workplace climate.
Supported supervised psychotherapeutic follow-up for five clinical cases, including interviews, clinical histories, needs assessments, and emotional progress tracking.
Used psychometric tools and maintained clinical documentation under confidentiality and professional ethics principles.
Bachelor's Degree, Psychology
Bachelor's degree in Psychology.
Diploma, Psychodiagnosis
Diploma in Psychodiagnosis.
Diploma, Crisis Intervention and Psychological First Aid
Diploma in Crisis Intervention and Psychological First Aid.
Course, Art Therapy in Grief Processes
Course in Art Therapy in Grief Processes.
Diploma, Thanatology
Diploma in Thanatology; currently in progress.
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