Healthcare Intake Operations Lead

Coordinate ECM intake and Medi-Cal referral workflows, including member outreach, eligibility-related documentation, referral submission, and authorization follow-up with CenCal Health and care teams.

Review records for completeness, track pending approvals and missing information, and follow through on outstanding items to support timely access to services. Collaborate with providers, managed care contacts, and community organizations to resolve barriers and escalate time-sensitive member needs.

Train and mentor colleagues on referral procedures, documentation, member communication, and complex case navigation. Develop reusable guides, onboarding resources, standardized templates, and workflow improvements; also support purchase orders, financial tracking, and appropriate use of HIPAA-compliant AI tools.

Handled high-volume patient calls and coordinated appointments across specialties, prioritizing urgent requests and managing rescheduling needs.

Maintained accurate scheduling and patient records, addressed insurance and billing-related questions, and coordinated with clinical and administrative teams to resolve patient access issues.

Managed appointment scheduling, patient intake and check-in, payments, and front-office flow.

Supported clear communication between patients and clinical staff while helping maintain an organized and responsive patient experience.

Provide guest guidance and responsive service in a fast-paced environment.

Completed training in ticketing and guest-service processes.

Supported daily facility operations, safety procedures, equipment accountability, and service-member needs.

Medical Coding & Billing Certificate.

EMT-B training and certificate.

High School Diploma.