Customer Operations and Sales Professional

I manage front-line customer engagement through in-person, telephone, and email channels. I assess construction requirements and recommend suitable product configurations and after-sales services.

I process daily financial transactions, balance point-of-sale cash registers, and maintain accurate accounting records. I support revenue growth through upselling specialized products and loyalty programs, follow up overdue accounts, and resolve customer disputes while escalating technical issues when necessary.

I supported daily HR operations and collaborated with the Payroll Officer on employee wage and salary processing. I maintained an automated biometric fingerprint clocking system to ensure accurate workforce attendance records.

I audited personnel files for contract and documentation compliance. I also managed logistics filing, transport-client invoicing, and petty cash distributions for departmental expenses and driver stipends.

I supervised the administration of Form 3 JC and Form 5 Cambridge External Examinations during the 2016 and 2017 examination periods. I ensured examination centre readiness and adherence to testing protocols.

I maintained academic integrity by monitoring examination activities and handling scripts securely. I audited, categorized, sealed, and prepared examination scripts for safe transfer to grading authorities.

I served as a front-desk subject matter resource for scaffolding enquiries and customer sales. I prepared detailed client quotations and supported customers with product-related information.

I coordinated cross-border freight logistics with South African couriers. I maintained relationships with commercial accounts while identifying and onboarding new business leads.

I used proprietary PumaTrack software to capture, track, and audit the delivery and return of hired construction equipment. I maintained accurate operational records for equipment movements.

I managed high-volume reception lines and provided customers with technical guidance on formwork and scaffolding safety. I supported counter sales activities and customer enquiries.

I processed customer cash collections from sites, completed end-of-day balancing, and prepared secure cash handovers for armed-guard transit.

I generated customs-compliant invoices for freight trucks transporting logistics goods across international borders. I supported telesales and marketing administration activities.

I organized required documentation for corporate clients during the bank-wide transition to Chip and PIN technology.

I supported accurate document handling and administrative coordination to help ensure a smooth card technology transition for business customers.

I authored press releases, conducted media interviews, and supported public relations communications for the organization.

I also contributed to social media growth campaigns and assisted with media engagement activities to strengthen organizational visibility.

Graduated with an Associate Degree in Public Relations.